Filipinos learn English at a young age and learning does not in any way end in the classroom. Filipinos learn the intricacies of the language naturally not only from formal education but also from the media and pop culture they consume. We all grew up watching Cartoon Network, listened to the Backstreet Boys, and read Archie Comics. American culture plays a huge part in the formation of our own. So don’t be surprised if you hear Filipinos speak with an American accent and use American idioms nonchalantly in their daily speech.
Looking at statistics, the Philippines has an English proficiency rate of 92.5 percent and has ranked 14th globally. It placed 2nd out of 24 Asian countries in the EF English Proficiency Index in the year 2020.
This is easily one of the main reasons why many outsourcing companies have set up operations—a lot of them mammoth in scale—in the Philippines.
The Philippines is home to excellent IT schools and we are host to numerous IT companies from all over the world. It is projected that IT positions for outsourcing are at a CAGR of 6.2% and are expected to reach $481.37 billion in revenue by 2022. Because the Philippines has an abundance of IT professionals, we have a significant advantage over other countries. Training and obtaining certifications will be uncomplicated, structured, and swift.
While Metro Manila remains the hotspot for BPO outsourcing, there are companies that have expanded outside of Manila to places such as Bacolod, Cebu, Iloilo, and Davao. Stakeholders are assured that the operating sites are LEED-certified and have passed environmental safety and conservation standards. Local government units welcome and support these developments. Not only do they create more employment opportunities in these cities, but they also elevate the standard of living and create ripples of progress for the communities within.
Privacy Is Assured
The Philippines has taken serious steps in protecting the data privacy not only of its citizens but also of the business sector with the creation of the Data Privacy Act of 2012. This assures you, the foreign investor, that we will safeguard your customers’ personal information, especially their banking details, from cybersecurity threats and that we have placed structures to address issues ranging from prevention to detection and beyond.
For more information, you may look up the Data Privacy Act of 2012.
BPO services in the Philippines run the gamut—from customer support, to collections, to sales.
The workforce is highly adaptive to the needs and demands of the businesses they are hired to support and BPO companies will have teams ready to work in collections, technical support, accounting & finance, recruitment, payroll, training, medical services, and many more areas, in no time. Recruiters are highly skilled and will tap into their vast network to find the right people and fill the number of seats required for your business within the timeframe you set.
With over 800 BPO companies already in the country, an efficient labor market rate, and a huge talent pool, the Philippines is internationally recognized as one of the world’s top outsourcing destinations and will remain so for many years to come. Many multinational countries have dropped anchor and have sustained, thriving business relationships with the BPO companies in the region. This will remain a huge industry for as long as goods and services are exchanged.
Omni Channel Solutions is composed of individuals that strive to embody the Filipino spirit in the work that we do. We value hard work, respect, harmony, and integrity. We pride ourselves in our excellent work ethic and exceptional teamwork.
Filipinos value relationships and so do we as a company. We believe that by creating a great environment to work in and by fostering positive work relationships, our teams are motivated to do their best and produce quality work they can be proud of.
Ours is a symbiotic relationship with members of our workforce. We give them our unwavering support to help them succeed in their goals and in return, they give back to the company in astounding ways. They are our backbone.
You will get heart and soul in addition to unparalleled work. This is what makes Omni Channel Solutions different.