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For over two decades, the way we use Digital media has developed from just entertainment and establishing personal connections to an essential and powerful business tool. With the ongoing pandemic severely disrupting the landscape of work operations worldwide, many companies in different industries are forced to go online and digitize their processes to cope up and sustain their business.

Adapting to life under this global pandemic was no easy feat. Industries that thrive amidst challenges are quick to read and act on signals of change. Despite these challenges, Omni Channel Solutions did not cease operations. On the contrary, we kept all our existing digital platforms to automate, re-engineer and infuse intelligence across our essential industry functions.

With our rapid growth in the past year alone, we have digitally redefined how our business works within the organization. Considering most aspects, we have improved our workflows by using these platforms to engage with potential clients and even employ qualified candidates for possible job opportunities.

  1. is an online project management tool designed to handle all workloads assigned to our team members. There are probably hundreds of ways to use this platform. It synchronizes all information in multiple tables where we can access and make collaborations substantial. This empowers team members to keep track of standard processes, operations, and projects.

With the help of, work becomes a lot easier for all. This platform allows team members to track all assigned tasks and collaborate with clients on specific projects. It also shows a chart that displays the time or date by which something should be completed. serves as a command center that improves efficiency in checking one place to find the needed information.

  1. BambooHR

Like any other online Human Resources Information System (HRIS), BambooHR is an intuitive, all-in-one platform that focuses on unified HR processes, from recruiting to offboarding, from time tracking to payroll, and from performance to culture. With its user interface, our team members can access their information, clock in and out, view announcements, and check payroll activities. Messages can also be relayed quickly for transparency. BambooHR makes life plain-sailing for our HR business partners to process, collect and organize employee information.  It also aids in streamlining processes to increase our team members’ and clients’ overall productivity and work management.

  1. Facebook Business Suite

Business Suite is the central management tool designed by Facebook and used by Omni to handle multiple social pages. It has an interface that allows page admin/s to post to Facebook and Instagram at the same time. It is also used to manage and receive messages, schedule and publish posts, get notifications to know what’s working, and learn what’s resonating with Facebook and Instagram insights.

The purpose of using this platform focuses on promoting our Omni brand identity by giving our Facebook community vital content to increase reach and social media engagements. We could also target potential clients who want to outsource their business with us, and it could also help us employ competent and qualified individuals for job opportunities in the company.

  1. Slack

Slack is a popular channel-based messaging platform where people can work together more effectively, connect all their software tools and services, and search for information needed to do their best work — all within a secure, enterprise-grade environment.

Team members can send messages, share multimedia files, and create channels for various projects, office locations, or anything else relevant to the work they do. They can also make channels private for conversations that shouldn’t be open to all members.

Collaboration with outside organizations or guests from within Slack is also possible. Here at Omni, we currently use Slack as the primary communication tool within the organization and our clients. This allows both parties to communicate with each other and complete designated projects efficiently.

  1. Canva

Social media posts can be more enticing if the target audience can visualize the campaigns or ads you do. With this platform, you can produce videos with animation, stock footage, and photos with Studio-quality results. This software was also made to be super easy to use and one of the most affordable tools of its type on the market. Most features are available even with free accounts.

Most of our clients prefer enticing visuals that drive impact for their businesses. Canva maximizes these features so we can create layouts and designs based on what our clients need. We also use Canva to promote our services on social media and create stunning layouts for employee engagement.

Embracing Digital Transformation

With the rise of these digital platforms, one can easily create content, publish and generate analytics to learn more about how they can offer and optimize their products and services in a practical yet affordable way. Going digital, especially with an outsourcing company like us, means generating more interaction and client engagements. It can target a more extensive range of audiences that is way cheaper than traditional processes.

To say that we are living in unprecedented times feels like an understatement. The rapid growth of technology has been stimulated by our desire to communicate and take advantage of the situation as digital technology constantly evolves even amid this pandemic. Being up-to-date with the latest trends and practices is necessary as numerous platforms are becoming readily available.

Traditional media platforms still have a place globally, but their popularity is slowly fading and is being significantly overtaken by digital project management tools due to their effectiveness, ease, and low cost. It all boils down to the business’s needs and requirements to choose whether they want to stay conventional or go the digital route.

Omni Channel Solutions is one of the few outsourcing companies that has already adapted to this “new normal,” ensuring that our services are delivered at full tilt without compromising the quality of our work. Talk to us, and let us guide you in your digital journey.



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Omni Channel BPO

Omni Channel BPO

We help you scale. Drive operational efficiency leveraging our Philippine based team of professionals.

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